CUSTOMER CARE
Questions or concerns ? We want to help! Please send us an email and we will be in touch soon.
SHIPPING POLICY
All complete orders ship out on fridays. Freight will be calculated at time of checkout. All order are process via standard mail (3-5 business day) once mailed. United States: Orders under $100 = $8 (Ground) / Orders over $100 = Free Shipping (Ground)
For all international orders, by completing an order the customer is in agreement that they are responsible for all or any fees associated with taxes, duties, customs or similar charges (including VAT). Also, the customer is in agreement that they are responsible for the original outgoing shipping cost and all shipping costs for any items that are returned. All order process via standard mail.
Rest of the World: All orders = $25 (Airmail)
RETURN POLICY
Return & Exchange requests will be honored up to 7 days after purchased. We do require that customers notify PUFFPUFFPASS,LLC through the contact form, of any problems with merchandises within 48 hours of receipt. Items must have their original packaging and be in new unworn condition to qualify for those requests. All refunds will be refunded in STORE CREDIT ONLY. No refunds are available for any product after 7 days past receipt. All sale are final.
PRIVACY POLICY
Personal Information: We collect personal information from you when you (1) register on the Site; (2)complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online/off-line transactions or contact with us.
Non-Personal Information: As part of the standard operation of the site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.
Cookies: We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to (1) provide you with customized content and advertising; (2) monitor Site usage; (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookies preferences.
Access To Information You Provide To Us: You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, pleas send an email with your request to puffpuffpasswtf@icloud.com
Use Of Information: We may use the information we collect from and about you for any of the following purposes (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as our subsidiaries, affiliates, marketing partners, advertisers and other thrid parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; (7) to protect the security or integrity of the Site and our business.
Disclosure Of Information: We may transfer or otherwise disclose information collected from and about you to the following entities for the following for the following purposes (1) to our employees, independant contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure eill enable any of these entities to perform a business, professional or technical support function for us; (2) to our employees, independant contractors, service providers and suppliers to fulfill a product or service request; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (5) in the event that our company or substantially all of its assets are required, your personal information may be one of the transfered assets.
Security: We taken certain physical, electronic, contractual and managerial steps to safegard and secure the information we collect from Site visitors.
Third-Party Websites: The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities & practices that take place on these sites. Accordingly, we recommend that you review the privacy posted on any site that you may access through the Site
Changes To This Privacy Policy: We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.
